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A complete guide to New India Health Insurance customer care
’Satark rahein, savdhaan rahein, scam se bachein! Don’t get confused and call only the right New India Health Insurance customer care number.’
’Tring, Tring, Tring’ (phone ringing).
’Hello! Am I talking to the New India Health Insurance customer care?’
’Hello ma’am, yes we’re here to help you!
’XXXXXXX7844 is my policy number and I’ve to apply for a hospitalization claim against my health policy in your company, when can I expect to get my claim amount?’
’Yes ma’am I can see you’ve applied for a claim, but I want to let you know your bank account, and other personal details before crediting the amount to your account. We would also require a token amount from you to initiate your claim procedure. Kindly transfer a token amount of INR 10,000 to us and we’ll start the process of your claim settlement.’
Voila! You’re scammed. This was the story of Kavya, a homemaker who was an inch away from being scammed. It’s not just an example of the scenarios nowadays, these kinds of scams are happening to many of us. But why and how did it even happen?
All due to the negligence and lack of research for authentic contact numbers related to the company. But, worry not! We’ll help you navigate through the right contact details of customer care and the correct grievance redressal of the New India Health Insurance company. Read further to know more.
How can I contact New India Assurance Health Insurance customer care?
Find below the New India Assurance health insurance customer care number, email id, branch addresses, and so on:
Registered Office: The New India Assurance Co. Ltd. #87, MG Road, Fort Mumbai, 400 001
| Modes of Contact | Contact Details |
|---|---|
| Website | https://www.newindia.co.in/ |
| Toll-free number | 1800 209 1415 |
| Contact for senior citizens | 022-22708348 |
| Chatbot | ’NIA’ is the automated chatbot of New India Assurance Insurance Company ’Talk to Customer Support’ |
| WhatsApp number | 9833319191 |
| Branch Locator | https://www.newindia.co.in/locate-us |
| Email (customer support) | tech.support@newindia.co.in |
| Email (for senior citizens) | seniorcitizencare.ho@newindia.co.in |
New India Assurance Health Insurance Grievance Redressal
Find here the official process of grievance redressal of your New India Assurance Health Insurance policy.
- Step 1
Are you seeking help with your policy’s grievance query or have a question regarding the policy’s coverage or terms and conditions? The best way to get help is by reaching out to the New India Health Insurance customer care number 1800 209 1415. You can push an email to tech.support@newindia.co.in or reach out to your nearest branch office. Find the nearest company branch for your grievance redressal here.
- Step 2
If you don’t find the support helpful, reach out or send a letter to the head/registered office of the New India Assurance Health Insurance, the details of which are given below;
Registered Office: The New India Assurance Co. Ltd. #87, MG Road, Fort Mumbai, 400 001
- Step 3
Still not satisfied with customer support? Escalate your query to the grievance redressal officer of the company (Every city branch has a different reporting officer, so you need to navigate through your city’s branch and reach out to the relevant grievance officer). Find here the grievance officer’s contact details as per the nearest branch from your city.
- Step 4
In a condition where your issue remains unresolved or unaddressed after connecting with the grievance cell of your area, you have the potential to reach out to the insurance ombudsman of the company. The table below has the addresses and locations of the New India Assurance Health Insurance Company for your grievance’s redressal.
Address of the Insurance Ombudsman Offices
| Office Details | Jurisdiction of union territory or district |
|---|---|
| Ahmedabad Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001. Tel.: 079 - 25501201/02/05/06 Email: bimalokpal.ahmedabad@cioins.co.in | Gujarat, Dadra & Nagar Haveli, Daman and Diu |
| Bengaluru Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078. Tel.: 080 - 26652048 / 26652049 Email: bimalokpal.bengaluru@cioins.co.in | Karnataka |
| Bhopal Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003. Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email: bimalokpal.bhopal@cioins.co.in | Madhya Pradesh Chhattisgarh |
| Bhubaneswar Office of the Insurance Ombudsman, 62, Forest Park, Bhubaneswar - 751 009. Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429 Email: bimalokpal.bhubaneswar@cioins.co.in | Odisha |
| Chandigarh Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email: bimalokpal.chandigarh@cioins.co.in | Punjab, Haryana(excluding Gurugram, Faridabad, Sonepat and Bahadurgarh) Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh & Chandigarh |
| Chennai Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai - 600 018. Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email: bimalokpal.chennai@cioins.co.in | Tamil Nadu, Puducherry Town and Karaikal (which are a part of Puducherry) |
| Delhi Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002. Tel.: 011 - 23232481/23213504 Email: bimalokpal.delhi@cioins.co.in | Delhi and the following districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh |
| Guwahati Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001 (ASSAM). Tel.: 0361 - 2632204 / 2602205 Email: bimalokpal.guwahati@cioins.co.in | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| Hyderabad Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040 - 23312122 Fax: 040 - 23376599 Email: bimalokpal.hyderabad@cioins.co.in | Andhra Pradesh, Telangana, Yanam and part of the Union Territory of Puducherry. |
| Jaipur Office of the Insurance Ombudsman, Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141 - 2740363 Email: bimalokpal.jaipur@cioins.co.in | Rajasthan |
| Ernakulam Office of the Insurance Ombudsman, 2nd Floor, Pulinat Building, Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email: bimalokpal.ernakulam@cioins.co.in | Lakshadweep, Mahe-a part of Union Territory of Puducherry |
| Kolkata Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033 - 22124339 / 22124340 Fax: 033 - 22124341 Email: bimalokpal.kolkata@cioins.co.in | West Bengal, Sikkim, Andaman & Nicobar Islands |
| Lucknow Office of the Insurance Ombudsman,6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email: bimalokpal.lucknow@cioins.co.in | Districts of Uttar Pradesh: (Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar) |
| Mumbai Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email: bimalokpal.mumbai@cioins.co.in | Goa, Mumbai Metropolitan Region, excluding Navi Mumbai & Thane |
| Noida Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514252 / 2514253 Email: bimalokpal.noida@cioins.co.in | State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur |
| Patna Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0612-2680952 Email: bimalokpal.patna@cioins.co.in | Bihar, Jharkhand |
| Pune Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune - 411 030. Tel.: 020-41312555 Email: bimalokpal.pune@cioins.co.in | Maharashtra, Area of Navi Mumbai and Thane, excluding Mumbai Metropolitan Region. |
Want any further assistance, but stuck where to find help? Worry not. You can reach out to us for any query related to New India insurance customer support. Connect with PolicyX.com at 1800 4200 269 or write us at helpdesk@policyx.com.
