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Universal Sompo Health Insurance Customer Care
Universal Sompo Health Insurance Company offers an array of comprehensive and affordable plans. The company follows a customer-centric approach and provides support and assistance to its policyholders at every step with a dedicated and trained team. It has established online platforms such as a website and mobile application that allow customers to access services while sitting at home. The company has a tagline ’’ A Theme For Security: Health and Wellbeing", which is fully reflected in its actions and operation. Let us have a look at the different channels of connection provided by the company.
Olive: The Chatbot
Universal Sompo Health Insurance Company has designed an automated chatting system which is ’Olive’. This chatbot gives prompt solutions to your queries. Let us see how:
- Visit the official website of the company and locate the ’Olive Ask Me ’ button on the bottom right corner of the website.
- By clicking on the button chatbot will generate a pre-defined question. Navigate the query tab of your choice and access the solution that you are seeking.
Universal Sompo Grievance Redressal
Universal Sompo takes customer feedback very seriously. If the customer ever encounters any issue or has any grievance, they may contact the company. The organisation has established a robust grievances redressal system which is structured in three steps. At every step, the company makes sure that the issues are resolved. But if the customer remains unsatisfied, they have the option to escalate the matter to the next tier for further assistance. The steps to connect are as follows:
- Visit the company website, and locate the ’Contact Us option on the top menu.
- From the drop-down menu select the ’Greviance Redrassal’ option, this will take you to a new page.
- The redressal mechanism is divided further into 3 steps:
Step A: In this step, call, email or write a letter to the company. The contact details are as follows:
- Universal Sompo Health Insurance Customer Care Number: 1800-200-4030 / 1800-22-4030
- Universal Sompo Email Address: [email protected]
- Send the Complaint Letter to the address:
Customer Care Service Universal Sompo: General Insurance Co.LTD, Unit No - 601,602 6th floor, Reliable Tech Park, Thane, Belapur Road, Maharashtra, 400708
Step B: If the customer is still not satisfied, they can directly write to the grievance email address. The response will be given after 15 days of a thorough examination of the issue. The email address of the grievance department is: [email protected]
Step C: The customer can even write to the grievance redressal officer (GRO) and raise their issue in person. Here is the process that is followed :
- Visit the nearest branch of the company and, talk to the GRO.
- The officer will raise an acknowledgement receipt within 3 working days.
- The company will take 2 weeks to verify and solve the issue and then notify the customer.
- If the company do not receive any response from the customer within 8 weeks, from the date of the initial communication, the complaint will be considered resolved.
Note: The company has even provided the list of grievance officers with their contact numbers on the same page.
Universal Sompo Customer Care Numbers
The customers of the company can directly connect with the customer care executives through the below given numbers:
- Customer Care Number: The customer can make a call on the customer care number for more personalized support. The company has a dedicated team, and the trained executive is able to provide you with assistance at any stage of policy coverage.
- Senior Citizen Number: Universal Sompo has a specialized plan for senior citizens to cater to their specific requirements. This reflects the company’s commitment to satisfying every customer with their remarkable customer service. The senior citizen customer care number is: 1800-267-4030
- Claim Assistance Number: Claim settlement is a tedious task and walking through the process without any assistance can be daunting. So Universal Sompo has established a special customer care number that will only address claims. Universal Sompo Customer Care Number for claims is as follows: 1800-22-4030/1800-200-4030.
- Claim Assistance Email: The policyholder can email claim-related issues to the following email address of the company that handles only claims: [email protected] or [email protected]
- Email Assistance: If the policyholder has a specialized issue they can write an email to the following address: [email protected].
- Branch Locator: If the policyholder wishes for a more traditional approach to resolve the issues they can visit the nearby branch of Universal Sompo Health Insurance Company. Here are the steps to find the branch address:
- Visit the official website of Universal Sompo Health Insurance Company.
- Locate the ’Contact Us ’option, then select the ’Quick Connect ’option from the drop-down menu.
- A new page will open, and on scrolling down, you can find the branch locator map with the contact number and address.
Conclusion
Universal Sompo Health Insurance as a company lives up to the promise of providing accessible healthcare solutions. The company has established many channels through which a customer can get prompt and efficient solutions to their issues. Universal Sompo has even established many specialised channels through which customers of a specific area can call and register their complaints, such as a senior citizen customer care number. There are tons of options to contact the company offline as well. This shows that the organisation lives up to the promise that no customer is left unassisted.
