Chola MS Health Insurance Customer Care - Toll Free Number
Cholamandalam Health Insurance Cholamandalam Health Insurance ★ 4.4

Chola MS Customer Care

Cholamandalam MS Health Insurance customer support is committed to providing excellent service to its policyholders and new customers. Whether you hav ...Read More

94%
Claim settlement
5 Crore
Max sum insured
1
Active plans
1500+
Pan India presence
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4.4/5 · 2,696 reviews
🏥 12,000+ hospitals
📊 2.18x solvency ratio
94% claim settlement

Cholamandalam MS Health Insurance Customer Care

Cholamandalam MS Health Insurance customer support is committed to providing excellent service to its policyholders and new customers. Whether you have a question related to your policy's terms and conditions, claim settlement, policy renewal, or buying a new health policy under Chola MS Health Insurance, their customer care team is ready to provide quick and smooth query resolution.

This page has all the contact details for Chola MS customer service and their grievance redressal process. Read on to learn how to contact them for your queries.

How to Contact Chola MS Health Insurance Customer Care?

Here are the Chola Health Insurance customer care numbers and other details to file a complaint or raise a query with the company:

Registered Office: Cholamandalam MS General Insurance Company Ltd 2nd Floor, "Dare House", No.2, NSC Bose Road, Chennai - 600001, India

Here are the various ways to contact Chola MS Health Insurance customer care:

  • Website: cholainsurance.com
  • Toll-free number: 1800-208-9100
  • Contact for abroad: +91 44 6166 3400
  • Email (customer support): customercare@cholams.murugappa.com
  • Email (for senior citizens): seniorcitizensupport@cholams.murugappa.com
  • WhatsApp number: 7305234433
  • Chatbot: 'Joshu' (automated customer support chatbot)

Cholamandalam MS Health Insurance Grievance Redressal

To resolve your health insurance policy-related queries or to escalate an issue, follow the grievance redressal process of Cholamandalam MS Health Insurance.

  • Step 1: Contact Customer Care

    Initiate your complaint by contacting Cholamandalam MS customer care through any of the following channels:

    • Toll-free number: 1800-208-9100
    • Contact (for abroad customers): +91 44 6166 3400
    • Email: customercare@cholams.murugappa.com
    • Email (for senior citizens): seniorcitizensupport@cholams.murugappa.com

    You may also write to the Grievance Cell at:

    Manager, Grievance Cell, Hari Nivas Towers First Floor, #163, Thambu Chetty Street, Parry's Corner, Chennai - 600 001

  • Step 2: Escalate to Nodal Officer

    If your issue remains unresolved after contacting customer care, escalate it to the company's Nodal Officer:

    Email: Nodalescalation@cholams.murugappa.com

  • Step 3: Contact Chief Grievance Officer

    If you are still unsatisfied, you can contact the Chief Grievance Officer:

    Email: GRO@cholams.murugappa.com

  • Step 4: Approach the Insurance Ombudsman

    If your query remains unresolved or you experience negligence/delay even after following the above steps, you can approach the Insurance Ombudsman. Details and addresses of the Insurance Ombudsman offices for Chola MS Health Insurance are provided below.

Addresses of the Insurance Ombudsman Offices

AHMEDABAD

Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001.

Tel.: 079 - 25501201/02/05/06

Email: bimalokpal.ahmedabad@cioins.co.in

Jurisdiction: Gujarat, Dadra & Nagar Haveli, Daman and Diu

BENGALURU

Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078.

Tel.: 080 - 26652048 / 26652049

Email: bimalokpal.bengaluru@cioins.co.in

Jurisdiction: Karnataka

BHOPAL

Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003.

Tel.: 0755 - 2769201 / 2769202

Fax: 0755 - 2769203

Email: bimalokpal.bhopal@cioins.co.in

Jurisdiction: Madhya Pradesh, Chhattisgarh

BHUBANESWAR

Office of the Insurance Ombudsman, 62, Forest Park, Bhubaneswar - 751 009.

Tel.: 0674 - 2596461 / 2596455

Fax: 0674 - 2596429

Email: bimalokpal.bhubaneswar@cioins.co.in

Jurisdiction: Odisha

CHANDIGARH

Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017.

Tel.: 0172 - 2706196 / 2706468

Fax: 0172 - 2708274

Email: bimalokpal.chandigarh@cioins.co.in

Jurisdiction: Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh & Chandigarh

CHENNAI

Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai - 600 018.

Tel.: 044 - 24333668 / 24335284

Fax: 044 - 24333664

Email: bimalokpal.chennai@cioins.co.in

Jurisdiction: Tamil Nadu, Puducherry Town and Karaikal (which are a part of Puducherry)

DELHI

Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002.

Tel.: 011 - 23232481 / 23213504

Email: bimalokpal.delhi@cioins.co.in

Jurisdiction: Delhi and the following districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh

GUWAHATI

Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001 (ASSAM).

Tel.: 0361 - 2632204 / 2602205

Email: bimalokpal.guwahati@cioins.co.in

Jurisdiction: Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura

HYDERABAD

Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.

Tel.: 040 - 23312122

Fax: 040 - 23376599

Email: bimalokpal.hyderabad@cioins.co.in

Jurisdiction: Andhra Pradesh, Telangana, Yanam and part of the Union Territory of Puducherry.

JAIPUR

Office of the Insurance Ombudsman, Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005.

Tel.: 0141 - 2740363

Email: bimalokpal.jaipur@cioins.co.in

Jurisdiction: Rajasthan

ERNAKULAM

Office of the Insurance Ombudsman, 2nd Floor, Pulinat Building, Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015.

Tel.: 0484 - 2358759 / 2359338

Fax: 0484 - 2359336

Email: bimalokpal.ernakulam@cioins.co.in

Jurisdiction: Lakshadweep, Mahe - a part of Union Territory of Puducherry

KOLKATA

Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072.

Tel.: 033 - 22124339 / 22124340

Fax: 033 - 22124341

Email: bimalokpal.kolkata@cioins.co.in

Jurisdiction: West Bengal, Sikkim, Andaman & Nicobar Islands

LUCKNOW

Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001.

Tel.: 0522 - 2231330 / 2231331

Fax: 0522 - 2231310

Email: bimalokpal.lucknow@cioins.co.in

Jurisdiction: Districts of Uttar Pradesh: (Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhadra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Ghazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajganj, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Siddharthnagar)

MUMBAI

Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.

Tel.: 022 - 26106552 / 26106960

Fax: 022 - 26106052

Email: bimalokpal.mumbai@cioins.co.in

Jurisdiction: Goa, Mumbai Metropolitan Region, excluding Navi Mumbai & Thane

NOIDA

Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301.

Tel.: 0120-2514252 / 2514253

Email: bimalokpal.noida@cioins.co.in

Jurisdiction: State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautam Buddh Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur

PATNA

Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006.

Tel.: 0612-2680952

Email: bimalokpal.patna@cioins.co.in

Jurisdiction: Bihar, Jharkhand

PUNE

Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune - 411 030.

Tel.: 020-41312555

Email: bimalokpal.pune@cioins.co.in

Jurisdiction: Maharashtra, Area of Navi Mumbai and Thane, excluding Mumbai Metropolitan Region.

Did you find answers to your queries? If you need more information about your policy or Cholamandalam MS Health Insurance customer support, PolicyX.com is here to help. Give us a call at 1800 4200 269 or write to us at helpdesk@policyx.com

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Chola MS Health Insurance Customer Care: FAQs

The 5 most-asked questions about Chola MS Customer Care, answered.

You can check your claim status by sending a text message at "CHOLA" to 56677.
The full name is Cholamandalam MS General Insurance Company India Limited (abbreviated as Chola MS). It is a joint venture consisting of the Murugappa Group and Mitsui Sumitomo Insurance Company Limited, Japan.
You can reach out to the Chola MS health insurance customer service any time of the day. They are active round the clock, to help their customers and policyholders.
Give a call to Chola MS insurance customer care number 1800-208-9100 (for health and other policies, except motor insurance) to get info about their grievance redressal offices.
Write an email to customercare@cholams.murugappa.com requesting the claim settlement progress of your policy.

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