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ICICI Prudential Life Insurance Customer Care
ICICI Prudential Customer Care Services are available 24x7 to assist policyholders in every possible way. Customers can conveniently connect with the support team of ICICI Prudential to raise queries either electronically or by visiting their service addresses. You can contact them for information related to policy renewal, policy purchase, claim procedures, and more.
The support team is dedicated to addressing customer queries anytime, anywhere, regarding policy details such as terms, exclusions, claim settlement clauses, and more. Whether you contact ICICI Prudential Customer Care Executives by telephone, WhatsApp, email, or visit an ombudsman help center, your queries will be addressed promptly.
How to Contact ICICI Prudential Life Insurance Customer Care?
You can reach out to the customer support team of ICICI Prudential using the following contact details:
Address: ICICI Prudential Life Insurance Company Limited, ICICI Prulife Towers, 1089 Appasaheb Maratha Marg, Prabhadevi, Mumbai, 400025
Email Id: [email protected]
Toll-free numbers & other contact help
Name | Numbers/ Email |
| Customer Helpline 24x7(India) | 1860 266 7766 |
| Customer Helpline 24x7(Abroad) | 22 6193 0777 |
| Claim Assistance | [email protected] |
Major City Branches and Addresses of ICICI Prudential Life Insurance:
ICICI Prudential Life Insurance has over 470 branches across India. Here are some major city branches you can visit to resolve your issues:
State | City | Contact Details |
| Maharashtra | Mumbai | Unit No. 203, 2nd Floor, Kappeesh, MG Road, Mulund West, Mumbai, Maharashtra- 400080 |
| Delhi | Delhi | 1 7 2 Floor, 9 & 10 Central Market Sector 2, Punjabi Bagh, Delhi, West Delhi, Delhi- 110026 |
| Madhya Pradesh | Indore | 202/203/204, 2nd Floor, Royal Gold Building, Opposite City Centre, YN Road, Indore, Madhya Pradesh- 452001 |
| Karnataka | Bengaluru | #99, Ard Complex, 6th Block, 5th Cross, Koramangala, Bangalore, Karnataka- 560095 |
| Uttar Pradesh | Lucknow | 1st Floor, Metro Tower, Shah Najaf Road, Hazrat Gunj, Lucknow, Uttar Pradesh- 226001 |
| Telangana | Hyderabad | Door No. 52/A (old), New Municipal No. 9-1-161, 3rd Floor, Amsri Faust, Sarojini Devi Road, Secundarabad, Hyderabad, Telangana- 500003 |
| Maharashtra | Pune | 201 & 202, Millennium Plaza, F C Road, Pune, Maharashtra- 411004 |
| Tamil Nadu | Chennai | LKS Towers, 3&4 Floor, Second Avenue, Main Road, Annanagar, Chennai, Tamil Nadu- 600040 |
| Bihar | Patna | 2nd Floor, DN Market, Jagdeo Path More, Near Pillar No. 5, Above Bank Of India, Bailey Road, Patna, Bihar- 800014 |
| Rajasthan | Jaipur | Apex Mall, Greater Kailash Block, Lal Kothi Scheme, Tank Road, Jaipur, Rajasthan- 302015 |
| Uttar Pradesh | Agra | 2nd Floor, Block No.- 86/4, (Rear Portion), Sanjay Place, Commercial Complex, Agra, Uttar Pradesh- 282002 |
| Gujarat | Ahmedabad | A31, 3rd Floor, Corporate House, Judges Bungalow Road, Bodakdev, Bodakdev, Ahmedabad, Gujarat- 380015 |
| Haryana | Gurgaon | 1st Floor, SCO No. 24, Huda Market, Sector 14, Gurgaon, Haryana-122001 |
| West Bengal | Kolkata | Bengal National Chamber of Commerce & Industry, 3rd Floor, BNCCI House, 23, R.N. Mukherjee Road, Kolkata, West Bengal- 700001 |
| Maharashtra | Nagpur | 4th Floor, Lotus Building, Above ICICI Bank, Whc Road, Between Law College & Coffee Square, Dharampeeth, Nagpur, Maharashtra- 440010 |
| Kerala | Kochi | Ravi’s Arcade, 2nd Floor, Door No. 66/4201 E, Near City Hospital, MG Road, Kochi (Cochin), Kerala- 682035 |
| Tamil Nadu | Coimbatore | 2-8, 2nd and 3rd Floor, Dr. Nrn Layout, P N Palayam, Coimbatore, Tamil Nadu- 641037 |
| Haryana | Panipat | 3rd Floor, Excel Tower, Khasra No- 3673/3/1, Ward No. 16, Pati Rajputan, Gt Road, Near Sanjay Chowk, Panipat, Haryana- 132103 |
| Odisha | Bhubaneshwar | 2nd Floor, City Mart, Plot No. 10P & 12P, Baraha Munda, Bhubaneshwar, Khorda, Odisha- 751015 |
| Punjab | Ludhiana | So 120, 4th Floor, Feroz Gandhi Market, Main Ferozpur Road, Ludhiana, Punjab- 141001 |
| Assam | Guwahati | Amaze Shopping Mall, 4th Floor, Opposite Pan Bazaar Flyover, Guwahati, Kamrup, Assam- 781001 |
| West Bengal | Siliguri | 2nd Floor, City Mall, Landmark: Above M Bazaar, Sevoke Road, Plot No. 9656, P.O. & P.S.- Siliguri, Darjeeling, West Bengal- 734001 |
| Chandigarh | Chandigarh | 1st Floor, SCO 1-2-3, Sector 8C, Chandigarh, Chandigarh- 160009 |
| Delhi | New Delhi | Left Side of 2nd Floor, PLot No.-4, Gujarawalan CHBS Ltd., Above KFC, Gujaranwala Town-1, New Delhi- 110009 |
Grievance Redressal
ICICI Prudential Life Insurance is committed to addressing grievances raised by policyholders. It resolves complaints within approximately 15 calendar days from the date of registration.
If you are still not satisfied with their solution, call the company’s customer executives on the 24x7 toll-free number 1860 266 7766 (India) or +91 22 6193 0777 (Abroad). Alternatively, you can raise an issue online at https://www.iciciprulife.com/services/grievance-redressal.html or email [email protected].
Concerned Person:
Ms. Ashwini Bondale, Senior Vice President
Grievance Redressal Officer at ICICI Prudential Life Insurance
Address:
ICICI Prudential Life Insurance Company Limited
Unit No. 1A & 2A, Raheja Tipco Plaza,
Rani Sati Marg, Malad (East), Mumbai- 400097, Maharashtra
Insurance Ombudsman Offices
If your issue remains unresolved even after contacting the company’s grievance redressal officer, you can directly contact the IRDAI Grievance Redressal Call Center (IGCC) using the details below:
Contact number: 1800 4254 732
Email address: [email protected]
Name and Address of Ombudsman Centers:
Name of Center | Jurisdiction |
| AHMEDABAD Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001. Tel.: 079 - 25501201/02/05/06 Email: [email protected] | Gujarat, Dadra & Diu |
| BENGALURU Office of the Insurance Ombudsman - Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078. Tel.: 080 - 26652048 / 26652049 Email: [email protected] | Karnataka |
| BHOPAL Office of the Insurance Ombudsman -Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003. Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email: [email protected] | Madhya Pradesh Chhattisgarh |
| BHUBANESWAR Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009. Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429 Email: [email protected] | Odisha |
| CHANDIGARH Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email: [email protected] | Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh |
| PATNA Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006. | Bihar, Jharkhand |
| NOIDA Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514250 / 2514252 / 2514253 Email: [email protected] | State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur |
| MUMBAI Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email: [email protected] | Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane |
| LUCKNOW Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email: [email protected] | Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
| KOLKATA Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341 Email: [email protected] | West Bengal, Sikkim, Andaman & Nicobar Islands |
| ERNAKULAM Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email: [email protected] | Kerala, Lakshadweep, Mahe-a part of Pondicherry |
| JAIPUR Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005 Tel.: 0141 - 2740363 Email: [email protected] | Rajasthan |
| HYDERABAD Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004 Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599 Email: [email protected] | Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry |
| GUWAHATI Office of the Insurance Ombudsman - Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM) Tel.: 0361 - 2632204 / 2602205 Email: [email protected] | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| DELHI Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002 Tel.: 011 - 23232481/23213504 Email: [email protected] | Delhi |
| CHENNAI Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018 Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email: [email protected] | Tamil Nadu, Pondicherry Town, and Karaikal (which is a part of Pondicherry) |
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