LIC Policy Status
A plethora of online services is offered by Life Insurance Corporation to balance the transactions and affairs of its customers promptly. E-services of LIC include the entire range of services and capabilities which were once accessible only via LIC offices.
Keeping track of the information related to a certain policy and LIC policy status online is an option that is offered by the insurer. It intends to keep the policyholder informed regarding policy premium due dates and other events. There are various means to check LIC policy details like policy number, premium details and more. Moving on with the first method, one is required to make a registration by creating a user account and fill in their LIC policy details to view his/her policy status.
How to register online if you are not already a registered user and check your LIC policy details is also discussed in the sub topics below.
How to Check LIC Policy Details Online?
For New Users:
{Please follow the link for LIC Online Login Process}
- Step 1: New customers must fill in the registration form available online at the LIC website, i.e. www.licindia.in.
- Step 2: New customers must fill in the registration form available online in the LIC website, i.e. www[dot]licindia[dot]in.
- Step 3: Details like ’policy number, email ID, date of birth, and premium amount,’ etc. will be required to proceed for the registration process.
- Step 4: Once it is completed successfully, you will receive a verification email in the registered mail ID.
- Step 5: Post verification by clicking on the ’verification link’ provided in the email, you can now check any related information to your policy from your account.
For Registered Users:
- Step 1: Go to the official LIC website, fill in your credentials like username and password.
- Step 2: Login to your account and select the option ’View Enrolled Policies’.
- Step 3: You will be directed to a page where you can see all the listed enrolled policies.
- Step 4: Choose the policy of your choice, the one for which you wish to check the details.
- Step 5: And here you go! The status and all the necessary information regarding the policy will be displayed in front of you.
How to Check the Policy Status via Integrated Voice Response (IVR) System?
LIC has provided Interactive Voice Response system 24×7 available in almost all cities in the country. A LIC policyholder can dial the UAN- Universal Access Number ’1251’ and contact the customer care of the corporation. You can ask for queries and also check the policy status directly overcall.
| For BSNL & MTNL Users: | Dial ’1251’ |
| For other Network User (Landline/Mobile): | Dial the Local City Code Followed by ’1251’ |
You can also reach out to the LIC regional and zonal offices. Following are the regional offices in India, classified into 7 zones:
| Eastern Zone | Western Zone |
| Northern Zone | Eastern Zone |
| Central Zone | North Central Zone |
| South Central Zone |
Contact LIC to Know the Policy Status
Let’s have a look at the characterized zonal city-wise "Email IDs & Customer Support Numbers" along with ’Local City Codes’ to know the LIC Policy Status over phone calls.
For Eastern Zone
| Name of the City | Email ID & Phone No. |
| Asansol | Tel: 0341-2256012 |
| Berhampur | Tel: 0680-2296390 |
| Bhagalpur | Email: customerzone_bhagalpur[at]licindia[dot]Tel: 0641-2610011, 2610033, 2610099 |
| Bhubaneshwar | Email: customerzone_bhubaneswar[at]licindia[dot]Tel: 0674-2573910, 0674- 2573911 |
| Cuttack | Email: customerzone_cuttack[at]licindia[dot]Tel: 0671-2307883, 0671-2307889 |
| Dhanbad | Email: customerzone_dhanbad[at]licindia[dot]Tel: 0326-2225344 , 0326-2225345 |
| Hazaribagh | Tel: 06546-272611 |
| Jamshedpur | Email: customerzone_jamshedpur[at]licindia[dot]Tel: 0657-2443228, 0657-2443229 |
| Kolkata | Email: customerzone_kolkata-sub[at]licindia[dot]Tel: 033-22124172 or 033-22124176 |
| Kolkata(S) | Email: customerzone_kolkata-sub[at]licindia[dot]Tel: 033-2337-0642 |
| Kolkata-II | Email: customerzone_kolkata-do2[at]licindia[dot]Tel: 033-2419-8476 |
| Muzaffarpur | Email: customerzone_muzaffarpur[at]licindia[dot]Tel: 0621-2281023 |
| Patna | Email: customerzone_patna[at]licindia[dot]Tel: 0612-2332033, 0612-2201795 |
| Sambalpur | Tel: 0663-2541388 |
| Begusarai | Tel: 0624-3245265 |
| Bongaigaon | Tel: 03664-228281 |
| Guwahati | Email: customerzone_guwahati[at]licindia[dot]Tel: 0361-2450389 |
| Howrah | Email: customerzone_howrah[at]licindia[dot]Tel: 033-2637-4387 |
| Jalpaiguri | Tel: 03561-255443 |
| Jorhat | Tel: 0376-2361613 |
| Kharagpur | Tel: 03222-253302 |
| Silchar | Tel: 03842-241716 |
| Siliguri | Email: customerzone_Siliguri[at]licindia[dot]comTel: 0353-2545739 |
For Western Zone
| Name of the City | Email ID & Phone No. |
| Ahmedabad | Email: customerzone_ahmedabad[at]licindia[dot]comTel: 1. 079-27490619. 2 . 079-27461032 and 079-27461662 |
| Amravati | Tel: 0721-2660145 |
| Aurangabad | Tel: 0240-2329299 |
| Bhavnagar | Tel: 0278-2421963 |
| Dwarka | Email: customerzone_dwarka[at]licindia[dot]comTel: 011-28042585 |
| Gandhinagar | Email: customerzone_gandhinagar[at]licindia[dot]comTel: 079-23240083, 23240383 |
| Goa | Email: customerzone_goa[at]licindia[dot]comTel: 0832-2490100 |
| Kolhapur | Tel: 0231-2661135 |
| Mumbai-I | Email: customerzone_mumbai[at]licindia[dot]comTel: 022-26788943 |
| Mumbai-II | Email: customerzone_mumbai2[at]licindia[dot]comTel: 022-27725968/022-27723592 |
| Mumbai-III | Email: customerzone_mumbai-do3[at]licindia[dot]comTel: 022-28912605/022-28913760 |
| Mumbai-IV | Email: customerzone_mumbai-do4[at]licindia[dot]comTel: 022-28482907 |
| Nadiad | Tel: 0268-2532134 |
| Nagpur | Email: customerzone_nagpur[at]licindia[dot]comTel: 0712-2450083, 0712-2450080 |
| Nanded | Tel: 02462-221777 |
| Nashik | Tel: 0253-2317607 |
| Nerul | Email: customerzone_mumbai2[at]licindia[dot]comTel: 27725968 |
| Pune | Email: customerzone_pune[at]licindia[dot]comTel: 020-25539790 |
| Pune-II | Tel: 020-24217638 |
| Rajkot | Email: customerzone_rajkot[at]licindia[dot]comTel: 0281-2581318, 2581319, 2483210 |
| Satara | Tel: 02162-224708 |
| Surat | Email: customerzone_surat[at]licindia[dot]comTel: 0261-2801833, 2770227 |
| Thane | Email: customerzone_thane[at]licindia[dot]comTel: 022-25423226, 25421474 |
| Vadodara | Tel: 0265-2225188 |
For Northern Zone
| Name of the City | Email ID & Phone No. |
| Agra | Email: customerzone_agra[at]licindia[dot]comTel: 0562-2524912 |
| Ajmer | Tel: 0145-2661878 |
| Amritsar | Email: customerzone_amritsar[at]licindia[dot]comTel: 0183-2560673 |
| Bikaner | Tel: 0151-2225920 |
| Chandigarh | Email: customerzone_chandigarh[at]licindia[dot]comTel: 0172-2678107 |
| Delhi | Email: customerzone_delhi[at]licindia[dot]comTel: 1800112552/011-23310868 |
| Delhi-II | Email: customerzone_delhido2[at]licindia[dot]comTel: 011-22785930 |
| Gurgaon | Email: customerzone_gurgaon[at]licindia[dot]comTel: 0124-2576060, 2578060, 2570060 |
| Jaipur | Email: customerzone_jaipur[at]licindia[dot]comTel: 0141-2702845 |
| Jalandhar | Email: customerzone_jalandhar[at]licindia[dot]comTel: 0181-2480967 |
| Jammu | Email: customerzone_jammu[at]licindia[dot]comTel: 0191-2479717, 2479791 |
| Jodhpur | Email: customerzone_jodhpur[at]licindia[dot]comTel: 0291-2657117 or 0291-2635076 |
| Karnal | Email: customerzone_karnal[at]licindia[dot]comTel: 1842-208400 |
| Ludhiana | Email: customerzone_ludhiana[at]licindia[dot]comTel: 0161-2424074 |
| Noida | Email: customerzone_noida[at]licindia[dot]comTel: 0120-2444026 |
| Rohtak | Tel: 1262-228328 |
| Shimla | Tel: 0177-2629212 |
| Srinagar | Tel: 0191-2475839 |
| Udaipur | Tel: 0294-2488581 |
For Southern Zone
| Name of the City | Email ID & Phone No. |
| Chennai | Email: customerzone_chennai[at]licindia[dot]comTel: 044-28611912, 044-28611642 |
| Chennai-II | Email: customerzone_ch-2[at]licindia[dot]comTel: 044-25331915 |
| Coimbatore | Email: customerzone_cbe[at]licindia[dot]comTel: 0422-2300300 |
| Ernakulam | Email: customerzone_ernakulam[at]licindia[dot]comTel: 0484-2383883 |
| Hubli | Email: customerzone_hubli[at]licindia[dot]comTel: 0836-2255073, 2264333, 2264233 |
| Kottayam | Email: customerzone_ktm[at]licindia[dot]comTel: 0481 2302408 |
| Kozhikode | Email: customerzone_kkd[at]licindia[dot]comTel: 0495-2725583, 0495-2726006 |
| Madurai | Email: customerzone_madurai[at]licindia[dot]comTel: 0452-2370361 |
| Mangalore | Email: customerzone_mangalore[at]licindia[dot]comTel: 0824 -2426255 |
| Salem | Email: customerzone_salem[at]licindia[dot]comTel: 0427- 2440588 |
| Thanjavur | Tel: 04362-233678 |
| Tiruchirappalli | Email ID: customerzone_tcy[at]licindia[dot]comTel: 0462-2577070 |
| Tirunelveli | Email ID: customerzone_tvl[at]licindia[dot]comTel: 0431-2741000 |
| Trivandrum/Thiruvananthapuram | Email ID: customerzone_tvm[at]licindia[dot]comTel: 0471-2335222 |
| Vellore | Email ID: customerzone_vlr[at]licindia[dot]comTel: 0416-2252202 |
For Central Zone
| Name of the City | Email ID & Phone No. |
| Bhopal | Email: customerzone_bhopal[at]licindia[dot]comTel: 0755-2550242 |
| Bilaspur | Tel: 07752-2203732 |
| Gwalior | Email: customerzone_gwalior[at]licindia[dot]comTel: 0751-2630272 |
| IndoreGulbarga | Email: customerzone_indore[at]licindia[dot]comTel: 0731-2533523 |
| Jabalpur | Email: customerzone_jabalpur[at]licindia[dot]comTel: 0761-2407283 |
| Raipur | Email: customerzone_raipur[at]licindia[dot]comTel: 0771-2210010 |
| Satna | Tel: 07672-228100 |
| Shahdol | Tel: 07652-248469 |
For North-Central Zone
| Name of the City | Email ID & Phone No. |
| Aligarh | Tel: 0571-2420066 |
| Allahabad | Tel: 0532-2401854 |
| Bareilly | Tel: 0581-2301712 |
| Dehradun | Tel: 0135-2668231 |
| Faizabad | Tel: 5278-244261 |
| Gorakhpur | Tel: 0551-2230322 |
| Haldwani | Tel: 05946-267886 |
| Kanpur | Email: customerzone_kanpur[at]licindia[dot]comTel: 0512-2307443 |
| Lucknow | Email: customerzone_lucknow[at]licindia[dot]comTel: 0522-2614782 |
| Meerut | Tel: 0121-2671201 |
| Varanasi | Email: customerzone_vns[at]licindia[dot]comTel: 0542-2220457 |
For South-Central Zone
| Name of the City | Email ID & Phone No. |
| Bangalore | Email: customerzone_bangalore[at]licindia[dot]comTel: 080-22966528 & 22966553 |
| Bangalore-II | Email: customerzone_banglr2[at]licindia[dot]comTel: 080-22966836/896 |
| Belgaum | Email: customerzone_belgaum[at]licindia[dot]comTel: 0831-2438856, 2438857 |
| Dharwad | Tel: 0836-2441968 |
| Gulbarga | Email: customerzone_gulbarga[at]licindia[dot]comTel: 08472-233030 |
| Guntur | Email: customerzone_guntur[at]licindia[dot]comTel: 0863-2222772, 2211476, 0863-2211562 |
| Hyderabad | Email: customerzone_hyderabad[at]licindia[dot]comTel: 040-23420730, 23420740 & 23420761 |
| Kadapa | Tel: 08562-247017 |
| Karimnagar | Tel: 0878-2240597 |
| Machilipatnam | Tel: 08672-223372 |
| Mysore | Email: customerzone_mysore[at]licindia[dot]comTel: 0821-2341096, 2341099 |
| Nellore | Tel: 0861-2323072 |
| Raichur | Tel: 08532-232432 |
| Rajahmundry | Tel: 0883-2423832 |
| Secunderabad | Email: customerzone_secunderabad[at]licindia[dot]comTel: 040-27820146, 27820136 |
| Shimoga | Tel: 08182-251320 |
| Udupi | Tel: 0820-2536907 |
| Vijaywada | Email: customerzone_vijaywada[at]licindia[dot]comTel: 0891-2533211 |
| Visakhapatnam/Vizag | Email: customerzone_vizag[at]licindia[dot]comTel: 0891-2558254, 2513404 |
| Warangal | Email: customerzone_warangal[at]licindia[dot]comTel: 0870-2574034 |
Track the LIC Policy Status via ’SMS’
Besides the option of online registration, you can check the LIC policy status through ’SMS’ from your mobile phone. This reduces the mess of remembering the password to check the online policy status.
Do not forget the ’policy number’ as it is necessary to get all the details through this process.
To know the status via SMS, type ’ASKLIC’ followed by the function <Policy Number> specific code and send it to the phone number 56767877.
There are various types of SMS codes for a variety of services. Let’s have a look at the following:
| Enquiry Type | SMS code (Send to 56767877) |
| Instalment Premium | Write "ASKLIC<Policy Number>PREMIUM" |
| Revival Amount | Write "ASKLIC<Policy Number>REVIVAL" |
| Status of Nominations Added | Write "ASKLIC<Policy Number>NOM" |
| Bonus Additions | Write "ASKLIC<Policy Number>BONUS" |
| Loan Amount Available | Write "ASKLIC<Policy Number>LOAN" |
Send ’SMS’ for LIC Pension Policy
| Enquiry Type | SMS code (Send to 56767877) |
| Status of Individual Policy Plan (IPP) | Write "ASKLIC<Policy Number>STAT" |
| Existence Certificate Due | Write "ASKLIC<Policy Number>ECDUE" |
| Last Annuity Release Date | Write "ASKLIC<Policy Number>ANNPD" |
| Annuity Amount | Write "ASKLIC<Policy Number>AMOUNT" |
| Cheque Return Information | Write "ASKLIC<Policy Number>CHQRET" |
How to Check the LIC Policy Surrender Value?
It is the value or the amount paid to the policyholder on discontinuation of policy and collects it from LIC. The Surrender Value is only payable after full payment of premiums for at least 3 years. As per the rules and regulations, the bonus also gets attached to it if the policy is participating one.
To check the surrender value of the policy, one can calculate easily by applying the below-mentioned formula.
Basic Sum Assured (Total Number of Payable Premiums/Number of Paid Premiums)+Total Bonus Received × Surrender Value Factor.
Why Check LIC Policy Status On-Time?
It always happens with everyone, in everyday hustle people tend to forget to pay the premiums at regular intervals on-time. That is why it is crucial to keep a track and check the policy status at least once every two months so that if any premium by mistake got missed in the recent month due to any reason, you would be able to pay it within the grace period of next month. Not only this, but you will be up-to-date about the detailed information and transitional bonuses offered by the policy. If the premiums will not be paid timely, the policy gets lapsed, and you along with your family shall not be able to enjoy the benefits of the plan. Even the revival of the policy is time-taken and troublesome if the premiums got delayed and the policy has already lapsed for more than 6 months. So, to keep you and family insured and independent always it is advisable to check the policy status at regular intervals and pay the premiums within the due date.
A couple of minutes to check the status of the policy won’t cost you much!
How can I check the status of my LIC policy if I have lost policy documents
Losing your LIC policy document can be a stressful experience, but you can still check the status of your LIC policy by providing your policy number and other required details. You can visit the LIC website, use the LIC mobile app, or visit the nearest LIC branch office to know the status of your policy and follow the steps given below:
- Conduct a Thorough Search:The first step in knowing the status of your lost LIC policy document is to conduct a thorough search. Look for the policy document in your residence, among your investment papers, at your office, or even with your agent to whom you might have entrusted the document.
- Check for Pledge or Assignment:If you have taken out a loan against your LIC policy,there is a chance ,the policy document may have been connected with LIC and any other financial institution .So the company keeps the insurance document. Check and see whether the document you’re looking for is safe with another financial institution. This will save your time and effort of finding the lost documents.
- Apply for Duplicate Policy:If you are sure that the policy document is untraceable due to unknown causes, you can apply for a duplicate policy at the branch that services your policy. The following steps need to be followed:
- Lodge a Police Complaint: File a police complaint about the loss of your policy document. This is an important step as it serves as evidence of the loss.
- Submit an Application: Submit an application to the branch that services your policy, stating that you have lost the policy document and requesting a duplicate policy.
- Provide Necessary Documents: Provide necessary documents such as a copy of the police complaint, a notarized indemnity document, and an affidavit stating the circumstances under which the policy document was lost.
- Pay the Fees: Pay the required fees for the issuance of the duplicate policy.
- Follow Up: Follow up with the branch to know the status of your application and the issuance of the duplicate policy.
In conclusion, If you have lost the policy document, the company has offered various steps to retain it back. It is advised to keep the documents carefully, in order to avoid any hassles.
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